On this week’s How I Built This from NPR, Guy Raz interviews Tony Hseih, CEO of the online shoe retailer Zappos.
What’s striking about Tony is that he’s regarded as one of the top thinkers on company culture, but he’s also an introvert—which seems peculiar to many people who think of CEOs as some of the most extroverted people in business.
How has Tony, an introvert, built a company with a remarkable culture and intense customer focus? Listen to the interview below.
Audio player not working? Click here to listen on NPR’s website.